Shipping & Returns
Processing Time for Couture Garments are 4-6 weeks.
Since most couture ready to wear garments are made one by one, and hand sewn to fit our customers specific size, height & shape; custom/couture orders labeled as preorder can take 3-4 weeks to be completed depending on the current volume of orders. After your order has been completed you will receive a confirmation email/test stating that your order has shipped along with a tracking number.
Please understand that once your order has left our facility it is in the hands of the carrier (USPS or FedEx). Any problems to arise while your order is in transit from us to you will be at the responsibility of the carrier (USPS or FedEx). Please contact the carrier for details.
at way to build trust and reassure your customers that they can buy with confidence.
NO REFUNDS or EXCHANGES on Custom Items.
Garments listed as Pre Order under Couture Ready-To-Wear can not be exchanged or refunded. Items not shown as Pre Order are allowed for exchanges. Please contact us via email before returning Couture items for an exchange to ensure we have requested change in stock.
Customers may contact us via email to discuss an exchange for a Pre Ordered item but please understand that an exchange of a Pre Order item can result in a restock fee and an additional 3-4 week wait time due to each Couture Ready-To-Wear item labeled as Pre Order are custom made at the time of order.
Exchanges can be made on our for a different size as long as current stock last. Customers will have 15 days from delivery date for us to receive package in order to be considered for an exchange. If package is received after the 15 day period, customer's package will be returned to customer. We DO NOT cover return shipment cost.
Return Address: 433 San Souci Drive Gulfport MS 39507.