How long does it take to receive an order once ordered?


Since we do not have garments ready-made and every garment is custom made one by one, and hand sewn to fit our customers specific size, height, color request, and shape orders can take 2-4 weeks to be completed depending on the current volume of orders. Ready to ship prom gowns take 2-3 days.




How will I know when my order has shipped?


After your order has been complete you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 2-5 business days for your order to arrive after shipping confirmation.




How do I take my own measurements?


Please download our measurement chart to find detailed instructions on how to take your own measurements.




What is a consultation?


A consultation is a meeting between designer Nadine Gentles & the customer in which all details for a custom garment such as pricing, design, fabrics and measurements will be discussed.




How far in advance should I set up a consultation for a custom prom dress?


The sooner the better. Due to such a high volume in custom prom request, please book your consultation 2-3 months in advance to the date of your prom.




How far in advance should I set up a consultation for a custom garment?


At least 2 months in advance.




What is your returns, refunds & exchanges policy?


Due to every piece being custom made to the client's specific preferences and measurements all sales are final.
NO REFUNDS, NO RETURNS & NO EXCHANGES. However we do offer 1 free alteration. Please email us at 4dorcascouture@gmail.com with your alterations request. Along with your request, please provide your full name, a picture of the area that needs altering with garment on, and also a full body front and back photo with a detailed description of the alteration needed.




What is your shipping policy?


Because our garments are hand-sewn to fit our customer's specific size, height, color, and shape requests and we do not have ready-made garments, orders can take 2-4 weeks to be completed depending on the current volume of orders. After your order has been complete you will receive a confirmation email stating that your order has shipped along with a tracking number. Please allow 3-10 business days for your order to arrive.




What is your cancellation policy?


Because each garment is tailor-made to suit each client's specific needs and measurements and because the materials used can not be re-used, orders may not be cancelled once construction has begun.





FAQ